Dear Customer,

Thank you for your trust in our company. Below you will find the key terms regarding the organization and execution of your furniture delivery.

  1. Delivery Scheduling:
    • The delivery date and time are arranged upon agreement and confirmed via phone communication. Deliveries are not scheduled without a down payment.
  2. Changes or Cancellations:
    • Any change to the delivery date or cancellation must be communicated at least 4 working days before the scheduled delivery.
    • Changes or cancellations made less than 4 working days in advance may incur an additional charge of €70 to €100, depending on the size of the order, due to rescheduling requirements.
  3. Customer Presence:
    • The customer or an authorized representative must be present at the delivery location to receive the products and sign the invoice. If the balance has not been paid, it must be settled upon delivery. Our drivers have strict instructions not to proceed with delivery without full payment.
  4. Rescheduling Delivery:
    • If the customer is absent or refuses delivery on the scheduled day, a new delivery date will be set based on availability, and a delay and additional charge may apply.

Timely communication on your part helps us maintain a smooth and reliable delivery process for all our customers.